Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a booking at Highland Cow Camping (the “Site”).
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
Contact Form Information: When you contact us through the contact form on our website, we collect certain information from you, including your name and email address. This is used solely to respond to your enquiry.
2. BOOKINGS AND THIRD-PARTY PROCESSORS
When you attempt to make a booking through the Site, you will be referred to CampManager, our third-party booking engine provider.
Please note that when you click through to book your stay, you are leaving our website and entering a platform managed by CampManager. They will collect information necessary to process your booking, such as your name, billing address, payment information, email address, and phone number. We encourage you to read their Privacy Policy to understand how your data is handled during the booking process.
3. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the information we collect generally to:
Communicate with you (via our contact form);
Screen for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our services.
Use Device Information to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site).
4. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
5. YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above.
6. DATA RETENTION
When you submit an enquiry through the Site, we will maintain your Contact Information for our records unless and until you ask us to delete this information.
7. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
8. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@highlandcowcamping.co.uk or by mail using the details provided below:
Highland Cow Camping Drwsynant, Llanuwchllyn, Bala, Gwynedd, LL23 7UL